This Fulfillment Policy sets out the obligations of Hydra Travels Inc. (operating as Travyara.com, ARC No: 45572424) in delivering ticketing and travel booking services following a completed transaction. Travyara.com is an independent travel agency and is not an airline. The fulfillment of actual air transportation — including departure, in-flight service, landing, and baggage delivery — is the sole responsibility of the operating airline under the contract of carriage entered into between the passenger and the carrier.

Travyara.com's fulfillment obligations are specifically limited to the delivery of agency services: booking confirmation, e-ticket issuance, itinerary documentation, and post-booking customer support as described in this policy and in our Post Ticketing Service Fees schedule. This policy should be read in conjunction with our Cancellation Policy, Taxes & Fees disclosure, and Disclaimer.

Step 1: Payment Processing

Travyara.com requires full payment at the time of booking. No reservation is held or confirmed without successful payment authorization. Payments are processed through PCI-DSS compliant payment gateways. Once payment is authorized and captured, the booking proceeds to the reservation submission stage.

An authorization hold on a customer's account that is not followed by a capture confirmation does not constitute a completed booking. If a payment attempt results in an authorization failure, the customer will receive a notification and no booking will be created. Customers experiencing payment issues should verify their card details and available funds before re-attempting.

A payment processing confirmation email is dispatched to the customer's registered email address within approximately 30 minutes of successful payment capture. This confirmation serves as an acknowledgment of payment receipt — not as an e-ticket. Ticket issuance is a separate subsequent step.

Step 2: Reservation Submission

Upon receipt of payment, Travyara.com submits the customer's booking request to the airline's reservation system via the appropriate GDS channel. A Passenger Name Record (PNR) or booking reference number is generated by the airline system and assigned to the booking. This reference number is communicated to the customer in the booking confirmation email.

In rare cases, a submitted reservation may be rejected by the airline system due to fare unavailability, inventory conflict, or technical error at the GDS level. If this occurs, Travyara.com will notify the customer immediately, advise on available alternatives, and initiate a full refund if no suitable alternative can be agreed upon. The customer will not be charged for a booking that was not successfully created in the airline system.

Step 3: E-Ticket Issuance

Following successful reservation submission and airline confirmation, Travyara.com proceeds with ticket issuance. An electronic ticket (e-ticket) is generated under the airline's ticket stock and delivered to the customer's registered email address. The e-ticket constitutes the official travel document and should be retained for presentation at the airport.

Important: E-tickets are delivered to the email address provided at the time of booking. Travyara.com is not responsible for delivery failures caused by incorrect email entry, full mailboxes, spam filter interception, or email service provider outages. Customers who have not received their e-ticket within the stated timeframe should contact Travyara.com support with their booking reference number.

What Happens if Fulfillment Fails

In the event Travyara.com is unable to fulfill a confirmed booking due to airline inventory error, GDS system failure, pricing discrepancy at the time of ticketing, or any other cause attributable to Travyara.com or its technology providers, the customer will be contacted without delay. In such cases, Travyara.com will offer:

• A full refund of all amounts paid, including the booking service fee — processed within 3–5 business days of the failure determination
• Rebooking on an alternative itinerary of comparable routing, dates, and cabin class, at no additional charge to the customer
• Priority support to identify and complete an alternate booking where the customer's schedule permits

Travyara.com does not charge additional fees in failed-fulfillment scenarios. Customers are under no obligation to accept an alternative itinerary and may elect a full refund instead.

Airline's Fulfillment Responsibility

Once a valid e-ticket has been issued, Travyara.com has fulfilled its agency obligations. All subsequent elements of the travel experience — including on-time departure, in-flight service, baggage handling, connecting flight management, immigration facilitation, and on-time arrival — are exclusively within the operational scope of the airline and its ground handling and service partners. Travyara.com has no authority over airline operations and is not liable for failures in operational carriage.

Customers who experience issues at the airport, on board, or related to the airline's delivery of transportation services should address those concerns directly with the operating carrier's customer service. Travyara.com will provide reasonable assistance in facilitating communication with the airline but cannot compel carriers to take specific actions.

Schedule Changes and Post-Ticketing Notifications

Airlines may modify flight schedules, aircraft type, routing, or departure times after a ticket has been issued. When Travyara.com receives notification of a schedule change from the airline, it will communicate that change to the affected customer at the email address on file. Minor schedule changes (typically less than three hours) are generally implemented without triggering a rebooking right. Significant changes (three hours or more) may entitle the customer to a refund or complimentary rebooking under DOT regulations and the airline's conditions of carriage.

Force Majeure

Travyara.com shall not be liable for delays or failures in service fulfillment resulting from events outside its reasonable control, including natural disasters, acts of government or regulatory authority, labor strikes, cyberattacks, pandemics, airline operational decisions, or failure of third-party infrastructure including GDS systems, payment networks, and internet service providers. In such events, Travyara.com will endeavor to fulfill its obligations at the earliest practicable opportunity and will communicate transparently with affected customers.